TapaPay point-of-sale system with integrated card reader.

Contact Us

Speak with our UK & Ireland team about POS, integrated payments and connected hospitality tools. Whether you run a restaurant, bar, cafe, hotel or venue group, we are here to help.

Send Us a Message

Talk to TapaPay

Our team supports hospitality-led businesses across the UK & Ireland with POS, payments, onboarding and ongoing service. Use the form below and we will route your enquiry to the right person.

Send us your contact details

Our standard office hours are Monday to Friday, 09:00–17:00 for all general enquiries.

  • We will call you back as soon as possible.
  • For out-of-hours support, please contact our Helpdesk directly.

By submitting this form, you agree to our Privacy Policy.

Contact & Support FAQs — TapaPay

How do I contact TapaPay for support?

You can reach our UK & Ireland support team by phone on +44 (0)28 7186 0069. We provide 7-day cover, remote diagnostics, and optional on-site assistance.

When should I call the emergency support line?

The emergency line is for business-critical issues outside normal hours. It’s available Mon–Fri 17:00–21:00 and Sat–Sun 09:00–17:00 on +44 (0)28 7186 0361.

How much does TapaPay cost?

Our EPOS systems start from just a few pounds per day depending on your setup, hardware, and modules. You can book a demo to get a tailored quote for your business.

Do you provide on-site installation and training?

Yes. We offer both remote and on-site onboarding, menu setup, and staff training across the UK & Ireland. Our technicians will ensure your system is fully configured and ready to use from day one.

What are your support hours?

General enquiries are handled Monday to Friday, 09:00–17:00. Emergency support is available outside those hours for business-critical issues.

Do you offer support for multi-site or franchise operations?

Yes. Tapa Office allows you to manage multiple sites with shared reporting, live dashboards, and central menu publishing — all in one cloud back office.

How quickly will someone respond to my enquiry?

We aim to respond to all enquiries within one business day. Priority support requests and emergency calls are handled immediately by our technical team.

Can I book a free demo or consultation?

Yes — you can book a free demo to see TapaPOS and TapaPay in action. We’ll walk you through setup, pricing, and integration options for your business.

Do you integrate with payment and accounting systems?

TapaPay connects POS, card payments and popular accounting platforms like Xero and Sage for cleaner reconciliation and automated posting.

What areas do you cover for on-site service?

Our engineers cover the entire UK & Ireland, including Northern Ireland, ROI, Scotland, England, and Wales. Remote support is available nationwide, with on-site visits scheduled as needed.