Customer Case Study
The Ebrington Hotel
The Ebrington Hotel is a 4-star hotel and spa in Ebrington Square, Derry/Londonderry, set within a restored former barracks building dating back to the 1840s and overlooking the Peace Bridge.
At a glance
The Ebrington Hotel business overview
The Ebrington Hotel’s testimonial focuses on why dependable support and backup matter in a busy hospitality setting with bars, restaurant service, and function spaces operating throughout the day.
- Business type
- Luxury hotel and spa with guest accommodation, dining, events, and wellness facilities under one roof.
- Why EPOS matters
- Reception, food and drink, events, billing, and guest service all depend on a system the team can trust every day.
- Operational focus
- Reliable backup, strong support, and continuity across front-of-house, guest billing, and hospitality service workflows.
- Core Outcome
- The testimonial highlights EPOS as a business-critical system where dependable support is essential, not optional.
With busy bars, restaurant service, and function spaces all running throughout the day, The Ebrington Hotel needs systems the team can rely on. This testimonial shows how important dependable support and backup are to keeping everything running smoothly.
“the EPoS system is fundamental to our business so having that reliable back up service is crucial to us.”
- The system plays an essential role in the hotel's day-to-day operations.
- Fast, dependable backup and support give the team confidence when it matters most.
- For the hotel, reliability is just as important as features.